Shipping policy

Shipping Policy:

At Prism Jewelry, we strive to deliver your order as quickly and efficiently as possible. Our Shipping Policy outlines the delivery process and the estimated timeframes for receiving your items. Please read the following information carefully to ensure a smooth and satisfactory delivery experience.

  1. Delivery Timeframe: We aim to deliver your order within 1-10 business days. However, please note that these delivery estimates are not guaranteed and may be subject to change due to factors such as stock availability, shipping carrier delays, or other unforeseen circumstances.

  2. Shipping Methods: We offer various shipping methods to cater to your needs. During the checkout process, you can choose your preferred shipping method based on the estimated delivery times and associated costs.

  3. Order Processing: Once your order is placed, we will process and dispatch it within 1-3 business days. You will receive a shipping confirmation email with a tracking number once your order has been shipped.

  4. Stock Availability: In the rare event that an item in your order is out of stock or unavailable, we will promptly notify you via email. You will have the option to either wait for the item to be restocked, replace it with a different item, or cancel the order and receive a full refund.

  5. Delivery Address: Please ensure that you provide accurate and complete shipping information during the checkout process. We cannot be held responsible for any delays or additional charges resulting from incorrect or incomplete addresses. If your package is returned to us due to an incorrect or undeliverable address, you will be responsible for the cost of reshipping the item.

  6. International Shipping: For international orders, the buyer is responsible for any customs duties, taxes, or fees that may apply. Please note that international shipments may take longer to arrive due to customs clearance procedures in the destination country.

  7. Shipping Delays: While we do our best to ensure timely delivery, we cannot be held responsible for any delays caused by shipping carriers or other factors beyond our control. In case of a significant delay, please contact our customer support team at info@prismjewelry.co.za, and we will do our best to assist you.

By placing an order on our website, you agree to comply with our Shipping Policy. Prism Jewelry reserves the right to make the final decision on all shipping-related matters.